Our Error Policy
We do our very best to be accurate with our pricing on this website.
However, there are occasions when mistakes are made. There are also rare cases when materials for us to make something are not available. Therefore, we reserve the right to decide not to make any piece that is ordered on this website if we determine that a drastic pricing error was made or materials are not available.
If we make this choice, we will notify you as soon as possible—which generally means the next business day that we are in our shop. At that time, we will refund your money or offer you the best possible alternative.
Our promise to you is that we will not be flippant about invoking this policy. We can go years without even using it. However, we reserve the right to make mistakes and not be penalized for our humanness.